Our job offers

Attached to the Head of Service Department, you will be responsible for coordinating and planning installation and after-sales service interventions to contribute to the successful execution of terrace furniture installation and outdoor layout projects.

Your responsibilities include:

• Planning and organizing installation sites in collaboration with various stakeholders (project managers, architects, logistics, internal teams, and subcontractors);

• Participating in the creation and modification of execution and installation plans for projects using ArchiCAD software;

• Serving as the technical point of reference and ensuring the proper execution of the project;

• Handling administrative tasks related to site management (DOE, PPSPS, DST, etc.);

• Managing after-sales service requests: scheduling, ordering, proposing technical solutions;

• Managing customer relationships: addressing their dissatisfactions, conducting follow-ups, and seeking corrective solutions;

• Writing and monitoring site non-conformities in relation to the quality service;

• Conducting preventive maintenance follow-ups;

• Contributing to the continuous improvement of the service and processes;

• Overseeing the preparation of sites (taking measurements, verifying compliance with installation principles).

• With a technical background (minimum 2-year degree) in Construction or Civil Engineering/Public Works, you have at least 5 years of experience in a similar role (site manager, building engineering, design office);

• You are recognized for your expertise in site management: organization, planning, risk analysis, regulations, administrative and managerial procedures;

• Methodical, you ensure the follow-up of various interventions: feeding our ERP, information feedback, reporting to the service manager;

• You have technical knowledge in the construction sector (masonry, electricity, finishing works);

• You are comfortable with IT tools, and knowledge of ArchiCAD, AutoCAD software would be a plus (training available);

• You have good customer relations skills, can handle complex situations, and are organized and methodical. English (if possible).

• Position available immediately;

• Regular travel to our clients is required;

• Salary negotiable based on your profile and experience.